Support is the place to ask about setup, interpretation, and safe use of RedKernel utilities.
Use this page when you need help understanding referer reports, adapting a function, handling a removal request, or deciding whether a workflow should stay lightweight or move into a larger application.
What to include in a request
- The page or tool you are using.
- The exact behavior or result you want clarified.
- Any error message, suspicious source, or time window involved.
- Whether you need a quick explanation, a function review, or a broader integration discussion.
Common support topics
Tracker interpretation
Understanding what a monthly spike or board-specific referrer pattern likely means.
Function adaptation
Adjusting a PHP helper for a current codebase, deployment target, or security requirement.
Modernization decisions
Deciding when a lightweight utility is enough and when a larger internal tool is justified.
Visual support workflow
A good support exchange starts with the page URL, the expected result, and the time window involved.
Some requests are about explaining a tool result before the team changes any code or rules.
Other requests point to a larger architecture decision or a need for a dedicated internal workflow.
When the request is larger than a utility fix
Some requests point to a bigger architecture decision. If the issue turns into workflow redesign, admin tooling, or data pipeline planning, it can be worth reviewing AI consulting services or comparing implementation paths through web development services before more code is added to a small utility.
Support contact
Primary contact email: [email protected]
For routine questions, include the relevant page URL and a short description of what you were trying to do. For removal requests, use the dedicated Remove URL Request page first.